Complaints
Our Customer Service Team are here to help but if your enquiry cannot be resolved or you are dissatisfied with the outcome or resolution, you can forward your complaint in writing to engin's Customer Relations Department.
engin aims to resolve your complaint within 10 working days, keeping you up to date with it's progress.
If your complaint is not resolved by our staff, you can contact an alternate dispute resolution body such as the Telecommunications Industry Ombudsman (TIO) for further assistance. Please note that the TIO are considered an office of last resort.
The engin Customer Complaint Policy can be viewed here.
