Using Engin

To use Engin you will need an Engin voice box, Engin enabled router or Engin compatible phone.

A minimum 512kbps broadband connection is recommended.

Making and receiving calls with Engin may incur upload and download charges with your Internet Service Provider.

Hardware and Features

Some phones, softphone and voice boxes sold by Engin, and Engin-enabled products sold by other vendors, may have limited compatibility with Engin's calling features.

Engin supplied product is firmware hard coded exclusively to Engin. An unlock fee of $36.20 applies to use the hardware with another service provider.

Fair Use

Engin may contact you if you undertake an unusually high use of the service. Even if contact is not made, we reserve the right to cancel or suspend your service where there has been an unusually high use of the service.

An unusually high use of the service includes a residential customer making more than four times the number of uncharged calls (for example, local and national calls on an unlimited plan) than the average active Engin residential customer.

Where a business customer has purchased a plan specified as for residential customers only Engin will request the customer to switch to an appropriate plan and charge for calls at the most applicable business plan.

Engin plans may not be used for reselling to third parties without written consent. If we believe you are commercially exploiting the service offering Engin can cancel or suspend your service immediately.

For more information please see our Fair Use Policy.

Further Information

For more information refer to Engin's full Standard Form of Agreement (SFOA).