Glossary
Agreement means this Direct Debit Request (DDR) form.
Billing Issue date means the date on which an invoice is generated and forwarded to your designated email address.
Business Day means a day other than a Saturday or a Sunday or a public holiday.
Debit Due Date is the day on which the payment for the service is due to be paid to us by you.
Us or We and all possessive conjugations means engin Limited, the Debit User you have authorised to undertake the nominated transactions.
You or The Customer and all possessive variations entail the signatory to this Agreement other than us.
Introduction
This document is to certify that the financial transactions to be undertaken for the procurement of services provided by engin Limited have been agreed to by you. The document sets out the rights, responsibilities and commitments of you, the signatory and engin Ltd. On receipt of your Direct Debit Request Form, we will initiate automatic Electronic Fund Transfer arrangements as per the instruction provided on this DDR form.
1.Accounts
1.1 Prior to entering into a financial arrangement with us, you should ascertain whether direct debiting is an available feature of your nominated bank account.
1.2 You should verify that the account details provided to us are correct and complete.
1.3 We recommend you discuss the concept of ‘direct debit’ with your financial institution or an appropriate source if you have queries regarding the process.
2.Drawing Arrangements
2.1 The first amount to be debited from your nominated account on the Debit Due Date will take place 14 days from the date your invoice is issued.
2.2 If the Debit Due Date does not fall on a Business Day, then the amount due will be debited on the following Business Day.
2.3 The transaction period will be monthly, falling on the Debit Due Date.
2.4 The amount due will automatically be processed, unless we receive at least five Business Days notice prior to the Debit Due Date.
3.Variation to Drawing Arrangement by You
3.1 You may vary certain aspects of this Agreement by contacting us on 1300 305 000 and requesting the Credit Control Department. Any proposed changes to this Agreement must be made five days prior to the Debit Due Date. Examples of changes include:
· Deferring the transaction
· Stopping a particular debit
· Suspending the DDR Form
· Cancelling the DDR Agreement
We reserve the right to refuse any proposed changes, to the extent permitted by the law.
4.Variation to Drawing Arrangement by Us
4.1 We may vary the details of this Agreement, within the bounds of the law, by providing you with at least 20 days written notice.
5.Your Commitment to Us
5.1 You are responsible for ensuring that your nominated account can be debited via electronic funds transfer.
5.2 You are responsible for ensuring that there are sufficient funds available in your account by the Debit Due Date. Should the required funds not be available, you will be charged a dishonour fee of $10.00. You also risk having the services provided by engin barred until payment has been received. If we cannot access the prescribed funds by the Debit Due Date, we will try to debit your nominated account on the next Debit Due Date in roughly one month.
5.3 You are responsible for advising us whether your nominated account has been transferred, terminated or altered in such a way that will hinder an electronic funds transaction.
5.4 If your account is altered in the manner described in provision 5.3, you will be required to complete and return a new DDR form.
5.5 In the event of an unsubstantiated or inappropriate chargeback of payment, you will be charged a fee of $33.00.
5.6 You are responsible for checking that the amount debited from your account is correct.
6.Dispute Resolution
6.1 If you believe that your account has been debited incorrectly, we encourage you to contact us immediately so as to resolve the matter promptly.
6.2 We aim to resolve all disputes within 5 Business Days from receipt of the grievance, for claims lodged within 12 months of the disputed debit.
6.3 We aim to resolve all disputes within 30 Business Days from receipt of the grievance, for claims lodged after 12 months of the disputed debit.
6.4 If we cannot substantiate a disputed charge within 30 days of a grievance being lodged, you will receive a refund of the incorrectly debited amount, and that amount only.
7.Security and Privacy
7.1 We will maintain all information provided to us in this DDR form confidential, in accordance with the Privacy Act 1988 (Cth).
7.2 Disclosure of information will only take place:
· When required by law
· For the purpose of carrying out the provisions of this Agreement
