Fair Use Policy

Fair Use Policy

1. This policy is designed to protect the quality and integrity of the engin network and in doing so ensure all customers receive fair and equitable access.
   The policy specifically relates to usage of ‘flat rate’ calls and ‘included’ calls on the following Engin plans:
1. engin National
2. engin Home Plus
3. All engin Ignition Plans with included calls
2. We may depend on our Fair Use Policy in circumstances where your usage of ‘flat rate’ or ‘included’ untimed call charges that form part of a pricing plan or promotional offer is deemed to be excessive or unreasonable.
3. We retain the right to vary the terms of the Fair Use policy at our discretion from time to time.

Excessive use

1. engin considers excessive use to be a call duration of more than 180 minutes per call where a ‘flat rate’ applies, and or more than 3000 minutes of talk time per month, as well as a regularity of calling that indicates that the service is not being used for residential use only.
2. If your use of the prescribed VoIP plans is excessive or unreasonable we will contact you by phone or email, using the contact details you have provided. If after our request your usage continues at a similar level we may change your plan to our Starter plan or an appropriate business plan or suspend the service.
3. If your use of the prescribed Ignition plans is excessive or unreasonable we will contact you by phone or email, using the contact details you have provided to us. If after our request your usage continues at a similar level we may charge you for all excess calls or minutes in line with the Standard Fees for engin Ignition calls outlined below, or failing that, suspend your service.

Unreasonable Use

1. Without restricting what is meant by ‘unreasonable’ engin will supply the service for the purpose of you making and receiving calls on our network for your personal use.
2. engin will consider unreasonable use of the service to be:
   1. Using the service for business purposes.
   2. If you use a device that reroutes calls to/from our network or the network of another supplier.
   3. Wholesale any service on our network.
   In contrast to the above sub-clauses we may in our absolute discretion give our consent to this type of behaviour, subject to conditions and in writing.
3. We further consider your use of the service to be unreasonable if you reduce or limit the ability of other customers to access our network as you:
   1. engage in the bridging of conference calls;
   2. use the engin service to link two or more communication devices together for the purposes of providing a permanent or semi-permanent circuit;
   3. use the engin service for any other purpose than the predominant function of person-to-person voice communication.
4. Without reducing or restricting our rights under the SFOA, where we consider your use unreasonable we may:
   1. suspend your access to that offer, or
   2. suspend or cancel your service.
   immediately and without any prior warning or notice given to you.

Standard Fees for engin Ignition Plans

Call type	Flagfall	Rate
Local National / STD Mobile Service Call International	N/A $0.38 $0.38 N/A $0.20	$0.25 untimed $0.17 per minute $0.35 per minute $0.28 per call As advertised online