In accordance with Parts 5 Telecommunication (Customer Protection and Service Standard) Act 1999 (Cth) [The Act], and the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) [CSG], engin proposes that you waive your protection and rights in full. As a customer, you are not obliged to waive your protection or rights in full, however in certain circumstances you acknowledge that engin reserves its right not to provide you with a service.
In return, engin agrees to provide you with significantly lower call costs and technical support, all on the basis that engin is not required to meet the standards set out in the Customer Service Guarantee.
The Protection and Rights you are waiving include:
- Damages for breach of performance standards, as per section 116 of the Act.
- Time for payment if damages for breach if performance standards, as per section 117A of the Act.
- Right of Contribution, as per section 118A of the Act.
- Guaranteed maximum connection periods, as per the CSG.
- Guaranteed maximum rectification period, as per the CSG.
- Information to be given to Customers, as per the CSG.
- Making and Changing Appointments, as per the CSG.
This waiver will take effect seven days from the date of purchase of the engin service, unless you notify engin of your intent not to be bound by this waiver within the given timeframe. Should you choose to notify engin of your intent to rescind this agreement, engin reserves the right not to provide you with a service.
For more information regarding your CSG rights, please refer here
