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Your Voice Box 2 can be set up under a number of different conditions. Set up will depend on how many spare PSTN telephone ports you have. An ADSL filter may be needed depending on how you wish to set up your Voice Box 2.

PSTN stands for Public Switched Telephone Network. Basically, this is a normal landline copper wired network carrying analogue voice data.

VoIP stands for Voice over the Internet Protocol. It is the communications service used by Engin that sends your phone calls over the Internet rather than the PSTN service.

An ADSL Filter is a small device that splits one end of the phone line to use with ADSL and the other end to use with a phone handset.

You will need an ADSL Filter if you only have one PSTN wall socket, as you will need to plug in both your router (ADSL) and Voice Box 2. ADSL Filters range from $10 to $25.

An ADSL Filter may have been provided by your ISP or even installed internally. If one has already been installed or you are not sure, please check with your Internet Service Provider (ISP) for details.

The Voice Box 2 has 1 phone line and 1 port line.

• Phone: This is where you will need to plug a regular telephone in. This will allow you to make calls over VoIP.
• Line: This is where you connect your Voice Box 2 to your PSTN wall socket.

Yes, your Voice Box 2 will still work. However a number of features such as Switchback, Landline Ring Through and Anywhere Connect will not work if the Voice Box 2 is not plugged into the landline wall socket.

Yes it will still work. But you will need a PSTN landline connection for features such as Switchback, Landline Ring Through and Anywhere Connect to work.

Your call will be terminated and you will need to hang up and re-dial. This will activate the PSTN service.

Your call will continue on the PSTN service until you terminate the call. Once the call is terminated, all calls will be re-routed back through your VoIP service.

Yes, when an incoming call comes through on your regular PSTN phone number, both your VoIP Telephone and your PSTN telephone (if you still have one connected) will ring. To receive the call you can answer either phone.

Both your PSTN landline and VoIP phones will ring and both can be answered.

No, incoming VoIP calls will only ring on the VoIP telephone. To answer an incoming VoIP call you must answer the call on the VoIP telephone.

Only the VoIP telephone will ring.

The distinctive ring function will allow you to differentiate between calls. For this function to work you will need to have a phone that has a regular ring tone.

If a call comes through on your VoIP from a PSTN line then the ring tone will consist of 2 short ring bursts, silence, then 2 short ring burst, and so on.

If it is a VoIP call then the regular ring tone will be heard (one long ring, silence, one long ring, and so on).

Yes, You will need to call Engin on 1300 305 000 and request for your PSTN number to be entered into the Call Forwarding No Registration feature. When your service is down, then all calls will be forwarded to your PSTN landline and both your PSTN and VoIP telephones will ring for all incoming calls.

Yes, a call can be made on both lines at the same time. The only exception is if you have answered a PSTN call from your VoIP phone, as this will tie up both lines at once.

If you make a call from your PSTN phone, then your regular PSTN landline Caller ID will be displayed.

If you make a call from your VoIP phone then your regular VoIP Caller ID will be displayed.

If your Switchback service is in use (due to power or Ethernet loss) and you make a call from your VoIP telephone then your PSTN landline Caller ID will be displayed.

Yes, your Engin phone will display incoming caller ID for both VoIP and PSTN calls (You must have Caller ID with your current PSTN provider for Caller ID to be displayed from PSTN calls).

Yes, all emergency services calls to 000 will work, provided you are not an Engin 1way customer. 1way customers live outside an Engin coverage area and are provided with a 'virtual' number rather than a geographic number. It will therefore not be recognised by 000.

As an Engin customer it is important to understand that you must notify us if you change your address, that way if you make an emergency services call your correct address will be identified. Emergency services will also work if your Switchback service is active (loss of power or Internet) by diverting to your existing PSTN landline.

Yes, the Voice Box 2 allows users to make multiple calls using the one telephone line. This can be done using the Anywhere Connect Feature. If Anywhere Connect is in use (from a remote location) then you can still make a call from the phone that is plugged into the Voice Box 2. Likewise, if the phone plugged into your Voice Box 2 is in use then you can still use the Anywhere Connect feature.

This is normal. During initial power up, the Phone port is electronically connected to the PSTN port. When the Voice Box 2 detects that the PSTN port is not in use, it flips an internal electrical relay so that Phone port will connect to your VoIP service. The sound occurs when the internal relay flips over.

Please follow the below four easy steps:

1. Using a telephone cable, connect the LINE port of your Engin Voice Box 3102 to your telephone wall jack (or phone line filter)
2. Using a telephone cable, connect the PHONE port of your Engin Voice Box to a telephone handset.
3. Using an Ethernet cable, connect the INTERNET port of the Engin Voice Box 3102 to a spare Ethernet port on your modem/router.
4. Power up your device.

Your modem must remain connected to your telephone wall socket or phone line filter. If you are not already running a phone line filter then you need to connect one to your wall socket. This will allow you to split the line, and use part for your broadband (connection to your modem) and the other to connect your telephone (or in this case, connect to your Engin Voice Box 3102).

You will need to use your Voice Box 3102 as a router, please follow the below steps:

1. Remove the Ethernet cable from your modem (that is running to your PC)
2. Connect the Ethernet cable that is running from your PC to the ETHERNET port of your Engin Voice Box 3102
3. Using an Ethernet cable, connect the INTERNET port of the Engin Voice Box 3102 to the spare Ethernet port on your modem.

Note: In the majority of cases you will not need to configure your router. If you cannot get any connection following the above steps please contact customer service for instructions on how to configure your router.

To open the web menu type http://192.168.0.1 into a web browser.

Yes, your Engin Voice Box 3102 will still work. However a number of features such as Switchback and Landline Ring Through will not work if the Voice Box 3102 is not plugged into the landline wall socket.

Yes it will still work, however you will need a PSTN landline connection for features such as Switchback and Landline Ring Through to work.

Your call will be terminated and you will need to hang-up and re-dial. This will activate the PSTN service.

Your call will continue on the PSTN service until you terminate the call. Once the call is terminated, all calls will be re-routed back through your VoIP service.

Yes, when an incoming call comes through on your regular PSTN phone number, both your VoIP Telephone and your PSTN telephone (if you still have one connected) will ring. To receive the call you can answer either phone.

Both your PSTN landline and VoIP phones will ring and both can be answered.

The distinctive ring function will allow you to differentiate between calls. For this function to work you will need to have a phone that has a regular ring tone.

If a call comes through on your VoIP telephone and it is directly from the PSTN world then the ring tone will consist of 2 short ring bursts, silence, then 2 short ring burst, and so on. If it is a VoIP call then the regular ring tone will be heard (one long ring, silence, one long ring, and so on).

Yes, a call can be made on both lines at the same time. The only exception is if you have answered a PSTN call from your VoIP phone, as this will tie up both lines at once.

If you make a call from your PSTN phone, then your regular PSTN landline Caller ID will be displayed. If you make a call from your VoIP phone then your regular VoIP Caller ID will be displayed. If your Switchback service is in use (due to power or Ethernet loss) and you make a call from your VoIP telephone then your PSTN landline Caller ID will be displayed.

Yes, your Engin phone will display incoming caller ID for both VoIP and PSTN calls (You must have Caller ID with your current PSTN provider for Caller ID to be displayed from PSTN calls).

This is normal. During initial power up, the Phone 1 port is electronically connected to the PSTN port. When the Engin Voice Box 3102 detects that the PSTN port is not in use, it flips an internal electrical relay so that Phone 1 port will connect to VoIP service. The sound occurs when the internal relay flips over.

For more information on the Engin Voice Box please refer to the Voice Box 3102 User Guide or Voice Box 3102 Troubleshooting Guide.

The Voice Box 3 is an all-in-one device. It is an ADSL2+ modem, a 4-port router, and supports up to 2 Engin lines. It also connects to your existing phone line so you can receive calls to your existing number. Below is a table illustrating the key differences:

Engin Product	Number of Engin lines	Receive calls to your existing number	Router	Modem
Voice Box 1	2	No	No	No
Voice Box 3102	1	Yes	Yes	No
Voice Box 3	2	Yes	Yes, 4-ports	Yes, ADSL2+

No, the Voice Box 3 has an in-built ADSL2+ modem, which will only work with ADSL broadband and not with cable, satellite or wireless broadband.

If for some reason you need to make a call using your existing PSTN landline service you will need to press the * key before dialling. After pressing the * key you must wait until you are presented with a new dial tone before you commence dialling.

Yes, when an incoming call comes through on your regular PSTN phone number, both your Engin and your PSTN service will ring. To receive the call you can answer either phone (if you still have two handsets).

If you lose power or internet connection your Voice Box 3 will fallback to your PSTN/landline when you go to next make a call. This means that all phone calls that you make will be made through your existing PSTN/landline.

For this reason in case of emergencies Engin recommends you do not disconnect your PSTN service.

You can distinguish between your PSTN and Engin service by referring to the display panel located on the front of your Voice Box 3. When Engin is active the Phone 1 or Phone 2 display will flash green on the front of your device. When your PSTN service is active the PSTN symbol and the phone 1/phone 2 display will flash green.

Yes, calls to emergency service numbers are available using the Voice Box 3. If your broadband goes down or there is a power outage, your Voice Box 3 will automatically revert to your PSTN landline service, which will support emergency service calls.

As an Engin customer it is important you understand that you must notify us if you change your address, that way if you make an emergency services call, your correct address will be identified.

Please note that emergency services calls are not supported on Engin VoIPer and Engin 1way services.

Yes the Voice Box 3 has an automated built-in QoS, which prioritises your voice packets ahead of your data packets. This improves your ability to surf the internet and talk on the phone at the same time.

To access the routers configuration menu type in the IP address 192.168.0.1 (also located on the base of the unit) into the address field of a web browser. The default settings are:

• User Name: admin
• Password: password

To configure your Voice Box 3 with your ISP you need to:

1. Insert Netgear SmartWizard CDROM
2. Follow the instructions and enter your ISP username and password when prompted.

Note: You will need to contact your ISP to find out your username and password if you are unsure.

Press and hold the reset button for 10 seconds. The reset button is located at the back of the device. Please note that resetting your device will not clear any Engin settings. Resetting your device will reset all routing functionality.

Important: Please ensure you have your ISP username and password before you reset your device

When viewing the front of the device from left to right:

• Power LED shows if the device has power
• Status LED shows status of device (refer below for more information)
• ADSL LED shows is ADSL connection is detected
• Internet LED shows if Internet is properly configured
• Wireless LED shows status of wireless connection
• Phone 1 LED shows connection status of Engin service
• Phone 2 LED shows connection status of second Engin line
• PSTN LED shows status of PSTN line

• Power LED

Green constant = On

• Status LED

Amber constant = Busy

Amber flashing = Busy upgrading, configuring

• ADSL LED

Amber flashing = trying to connect to ADSL

Green constant = ADSL connection good

Off = No ADSL detected

• Internet LED

Green constant = ISP Username and password correct

Off = Broadband not setup yet (or ADSL unavailable)

RED constant = ISP username or password wrong

• Wireless LED

Green constant = On

Green flashing = Wireless data in use

Off = Wireless device disabled

• Phone LED

Off = Engin not configured or disabled

Flashing Amber = Trying to register with Engin

Solid Green = OK, should be able to make and receive calls

Flashing Green = Call in progress

• PSTN LED

Green constant = PSTN detected

Green Flashing = PSTN in use (flashes with other VoIP line that's in use)

Off = No PSTN detected

For information on how to use your Voice Box 3 please see the user guides that can be downloaded on the product page

The Engin Internet Phone is a Cordless DECT telephone that has an in-built 'Voice Box'. This means that it is able to make and receive telephone calls on the Engin network.

Both phones have the same basic features and functionality. The main difference between the two is that the 221 has one base station where as the 121 has a separate base and charging pod. This means that with the 121 you connect the base to your modem, and then connect the handset charging pod(s) to any power outlet throughout your home or office.

DECT stand for Digital Enhanced Cordless Telephone. It is a type of cordless telephone that has speech quality that is superior to that offered by traditional analogue cordless phones.

For connection details, please follow the step-by-step instructions in your CD that was included with your Engin Internet Phone.

The default PIN number is 0000.

To open the web menu, type http://10.0.0.99/ into a web browser and enter the user name admin and password Engin into the space provided.

To make an Engin call press the green call button and listen for the dial tone. The symbol EXT IP will appear on the display within 1~2 seconds to confirm you are using the Engin service. Then simply dial a telephone number to make a call.

To make a call from your landline press the green call button followed by the recall button to switch from your Engin line to your landline. The symbol EXT PSTN will appear on the display within 1~2 seconds to confirm you are using your landline service. Then dial the desired telephone number.

Your base unit has an Engin ready light that will remain lit when the Engin service is ready for use. To ensure that your call is going out through Engin:

• Always check that the screen displays EXT IP before making a call.
• Listen for the Engin dial tone. The Engin dial tone is a flat uninterrupted tone. Your landline dial tone is the normal multi-toned sound you are used to hearing.

For more information on the Engin Internet Phone please refer to the Engin Internet Phone User Guide.

The Engin Internet Phone is a Cordless DECT telephone that has an in-built 'Voice Box'. This means that it is able to make and receive telephone calls on the Engin network.

DECT stand for Digital Enhanced Cordless Telephone. It is a type of cordless telephone that has speech quality that is superior to that offered by traditional analogue cordless phones.

For connection details, please follow the step-by-step instructions in your CD that was included with your Engin Internet Phone.

The default PIN number is 1590.

To find your IP address, select MENU, SYSTEM INFO then MY IP.

To open the web menu type in the Engin Internet Phone's IP address (see above question) into a web browser and enter the user name admin and password admin into the space provided

To make an Engin call simply dial the number and press the green IP button to connect the call.

To make a call from your landline number simply dial the number and press the small green telephone button.

To ensure that your call is going out through Engin:

• Always use the green IP button when dialling
• Listen for the Engin dial tone. The Engin dial tone is a flat uninterrupted tone. Your landline dial tone is the normal multi-toned sound you are used to hearing.
• When you are using the Engin service the VoIP light located on the top of the phone cradle will be illuminated.

You can set one ring tone for a landline (PSTN) call and then set a different ring tone for an Engin call. Please refer to the Engin Internet Phone User Guide for more details.

If your Engin line is inactive it will display VoIP down on the LCD display. When Engin is active it will display Engin on the LCD screen.

The Linksys Router has additional routing/networking functionality. This allows users to plug multiple devices (eg, PC, Laptop, Printer, gaming console) into the device so that they can all share the one Internet connection. Both the Engin Voice Box and the Linksys Router allow customers to use their regular telephone handset to make calls over the Internet. The Linksys Router does not allow you to receive calls to your existing phone number.

Both devices have exactly the same functionality; the only difference is that the Linksys Wireless Router has a wireless access point that allows you to connect wireless devices to your Broadband Router.

Generally, in a normal living environment you will get 20-30 meters range. In an open environment you will get up to 200 meters range.

The Linksys Router can be ordered online, or by calling 1300 305 000, as well as the following leading technology retailers: Dicks Smith Electronics, Tandy, Dick Smith Powerhouse, Office Works, and Leading Edge. Engin products are also available through some independent telecommunications dealers.

Once you have purchased a Linksys Router you will need to follow the Linksys Quick Installation Guide and register on the Engin website.

Yes, however you may need to make some minor changes to your set-up or configuration settings. There are two separate ways to set up your router:

1. Configure your existing modem/router in bridgemode/transparent modem mode. This is usually found under your modem/routers connection type setting.
2. Place your existing router behind the Linksys Router. This means that you simply connect your existing router to the Internet port of your Linksys Router (your PC and modem would stay connected to your existing router). Please note that using this type of set-up will disable the QoS functionality.

These settings are recommended to avoid double NAT that may affect voice quality.

The Linksys Installation Guide was included with your device. To download another copy please click on the appropriate link. Linksys Router or Linksys Wireless Router.

Once you have connected your router to your modem and PC you will need to:

1. Open a web browser and type in your IP address (default IP is http://192.168.15.1/)
2. Enter your User Name (default is admin)
3. Enter your Password (default is admin)

Note: If you forget the password or the IP address of the router, hold the reset button in for 10 seconds. This resets the router to factory default.

You will need to contact your internet service provider (ISP) to find this out.

QoS prioritises voice traffic ahead of other Internet traffic. It is a function of the Linksys Router. This allows users to surf the Internet and talk on the phone at the same time.

Engin recommends that you apply the following QoS settings:

1. Click on QoS under the Applications and Gaming Tab
2. Disable Application Based QoS
3. Disable Port-based QoS
4. Enable Voice QoS
5. Set Upstream Rate to 80kb/s

• Power: When power is connected light will appear green.
• WLAN: When Wireless devices are connected this light will appear green.
• Ethernet: Indicates the status of each device that is plugged into to rear Ethernet ports. Lights will appear green and flash occasionally when device is plugged in.
• Phone: Indicates which phone line is activated and in use. Light will appear green on activated phone line. When line is in use it will flash.
• Internet: Light will appear green and flash occasionally when connected to the Internet.

The Linksys Wireless Router operates on a 2.4 GHz frequency. Therefore other hardware devices (such as digital telephones and other wireless modem/routers) that operate on the same frequency may interfere with your Linksys Wireless Router.

Technical information can be found in the Linksys Router User Manual.

Both the Engin Voice Box and the Netgear Voice Adaptor work in the same way by allowing customers to use their regular telephone handset to make calls over the Internet. The Netgear Voice Adaptor has additional routing functionality. This allows users to plug the device into their PC or laptop so that they can surf the web and make phone calls at the same time.

Once you have purchased a Netgear Voice Adaptor you will need to follow the Netgear Install Guide and register your Voice Adaptor on the Engin website.

Yes, however you will need to either use the first router in transparent modem mode or place your existing router behind the Netgear Router (refer to Netgear Installation Guide for multiple devices). We recommend these settings to avoid double NAT, which may affect voice quality.

QoS prioritises voice traffic ahead of other Internet traffic. It is a function of the Netgear Voice Adaptor. This allows users to surf the Internet and talk on the phone at the same time. For more information on how to set up QoS please click here.

Yes, all emergency services calls to 000 will work using this product.

As an Engin customer it is important to understand that you must notify us if you change your address, that way if you make an emergency services call your correct address will be identified.

Please note that emergency services calls are not supported on Engin VoIPer and Engin 1way services.

The Netgear Installation Guide was included with your device. To download another copy please click on the appropriate link. Netgear Installation Guide or Netgear Installation Guide for Multiple Devices.

The Netgear Smart Wizard allows the Voice Adaptor to automatically sense your type of Internet connection, asking you only for the information required for your type of ISP account.

Technical information can be found in the Netgear User Manual.

A Softphone is a software application, which can be downloaded from our website for free, letting you make calls direct from your computer. It is called the Engin Softphone.

An Engin Softphone is available as a free download from the Engin website. First you will need to create a new order. After your order has been created you will receive an email containing your phone number and a link to download your Engin.

Your Softphone will require both speaker and microphone devices to make calls. Such devices may include external speakers and microphone, dual-jack multimedia headset, built in microphone and speakers, USB multimedia headset, or a USB phone. You will also need a soundcard for your PC or laptop. There may also be minimum system requirements to install the Engin . The best way to test if you have any restrictions that may affect your Softphone is to download a free X-Lite. For further information please refer to the Advanced Softphone User Guide.

The Engin Softphone has the ability to call any phone number just like a regular telephone. This includes international, emergency and special service numbers.

If you are outside an Engin coverage area and therefore have a 1way account, this does not support calls to emergency services.

The Engin Softphone is a free download, however it is only available when signing up to an Engin plan. There is no minimum commitment on our plans so you're not locked in!

When using the Engin Softphone you will be charged the call costs associated with the Engin plan you have selected. Click here to check out all the available plans.

To make a call from the Softphone, simply dial a normal phone number including its area code (even if you are in the same calling area) and press enter.

Your login will always be the same as your phone number.

You will be allocated a normal ten-digit phone number that will be emailed to you shortly after placing your order.

The Audio Tuning Wizard is a device that prompts you to adjust your audio levels to the correct settings.

The Audio Tuning Wizard will appear when you first open your Softphone. Simply follow the prompts to adjust your settings to the correct level. If you require the Audio Tuning Wizard at a later stage, right click on your Softphone and select the correct application.

Yes, once you are sent the link to download your Softphone you can download it onto as many different computers as you want. All Softphones will have the same phone number and password. Only one Softphone can be used at the one time.

You need to open the Command Prompt program on your computer, then type "ipconfig /all" and your IP address will be displayed.

Verbal notice is required to disconnect your engin account. Once received, we will disconnect your service within 30 days. Please contact the engin disconnection team on 1300 305 000 between 9am and 6pm Monday to Friday AEST or AEDT.

For further information on Softphones please refer to the Softphone User Guide, for more detailed information please refer to the Advanced User Guide, both located on the Softphone product page.

A USB Phone is a telephone handset that plugs into the USB port of your computer. It is used with the Engin Softphone.

• A USB phone provides the convenience of using a normal telephone handset as apposed to a headset or microphone.
• A USB phone provides full keypad functionality so that you do not need to use your mouse or keypad to make and receive calls.
• The quality of sound is superior to a headset.

Engin recommends that you use an Engin enabled USB phone with the Engin Softphone. Engin enabled USB phones include the DSE VoIP Internet Phone and the Oricom IP7 USB phone. Both of these phones have been fully tested to function in conjunction with the Engin network and Softphone features.

No, unfortunately the USB phone is not available on Macintosh.

First you need to configure the speaker option on the Engin. To do this you will need to:

1. Right click on the Softphone and select the Tuning Wizard;
2. Select the 3rd option to configure your Speakerphone.
3. To activate the Speakerphone click on the Speakerphone button located on the Engin Softphone.

Note: To switch from USB phone to Speakerphone you must ensure that the USB phone remains off the hook.

The following information is available to assist with the USB phone:

• VoIP Internet Phone User Guide
• Softphone User Guide
• Advanced User Guide
• DSE Phone User Guide
• Oricom Phone User Guide

It is high speed broadband internet delivered using ADSL2+ technology over the existing copper lines coming into your home.

ADSL2+ comes in two flavours. The first, sometimes referred to as “bundled DSL”, requires you to pay for a standard phone line in addition to your broadband service. The second, sometimes referred to as “naked DSL”, lets you get broadband without having to pay for a standard phone line. engin offers both bundled and naked DSL – the choice is yours!

20Mbps is our top speed but, in reality, this is influenced by the quality of the connection into your home and the distance to your nearest telephone exchange. We expect half of customers on the service will access speeds between 8Mbps and 20Mbps.

We have plans to suit everyone. Our plans can be found by clicking here

You will need to switch your phone service over to engin. Or go naked!

Yes, you can keep your existing number when you join engin. To do this, you will need to transfer your number to engin during the signup process.

Every engin ADSL2+ plan includes access to our broadband phone service. That means you can connect your phone to an engin Voice Box that, in turn, connects to your broadband modem. Your phone calls are then sent across your broadband connection. It works just like an ordinary phone service, but it’s a lot cheaper and includes free access to heaps of features. Visit engin.com.au for more details.

The type of broadband service it is connected too heavily influences the quality of a broadband phone service. Our ADSL2+ service has very good download and upload speeds, ensuring that your broadband phone service will have the bandwidth it needs to work well. What we are really excited about is that we can give your broadband phone calls higher priority than your web surfing activities, so if you are on the phone and happen to download a large file at the same time, your phone call will still continue to be crystal clear!

Moving your existing phone and Internet service from your existing provider may take up to 3 weeks. However, during that time, you will continue to receive your existing services from your current supplier. You will receive a minor disruption in your service when the switch is physically made to engin. Simply put, your phone and broadband connection will be out of action for as long as it takes for a technician to unplug a cable from one box and plug it into another.

You can upgrade your plan once a month at any time. To do this please contact our customer service team by logging into engin self care or calling 1300 305 000. plan changes will be effective immediately and monthly service charges will be pro rated. Your data allowance will be adjusted according to the new plan you have selected. Alternatively you can purchase and engin Afterburner at any time to receive an extre 1Gb of data. An afterburner allows you to increase your data allowance by 1 Gb for $5 without changing your plan.

Yes you can log into your account online here and check your broadband usage anytime.

2am – 8am local time

No all uploads are free of charges and do not count towards your data allowance.

Your service will be slowed to 64/64 kbps. You can purchase an engin afterburner to boost your data allowance or upgrade your plan and start using the internet at engins usual fast speed.

Yes. Your engin Broadband phone is prioritised over any other traffic so if your DSL service is slowed you can expect to still make great quality calls.

No. Any unused data allowance will be forfeited and reset on your billing anniversary.

We have a recommend list of hardware that can be used with engin DSL. This can be found here. If your device it not on the list, don’t worry. Most common modem / routers will work with engin DSL. If you are still unsure, please contact us on 1300 305 000.

Yes you can relocate your service as long as the service is available in the area you are moving to. You can check this by entering your new address here, engin requires 30 days notice to complete this and have your service ready for when you move in. Fees may apply so please contact engin customer service on 1300 305 000

This will depend on your particular dwelling. In most cases, free standing houses don’t need a technician to visit. If you live in a block of apartments or duplex housing, a technician will have to visit. In both case however, you will be contacted to arrange a time and date if a technician is required.

engin requires 30 days notice to disconnect a service. Please contact our Customer Service Team on 1300 305 000 to arrange cancellation.

For help please call customer service team on 1300 305 000 and speak to one of our representatives between 8am and 9pm Mon-Fri and 9am - 3pm Saturdays.

The first thing you can do is reboot your network. Start by powering down all devices and computers. Then power up your Modem and wait for 5 minutes. Then power up your computers. Check to ensure all cables are correctly connected then call us on 1300 305 000

We need to find out where the fault lies so we recommend you unplug everything and then plug in just your phone and test. If the issue is still present please call us on 1300 305 000 and we can run through some troubleshooting with you. If the issue is no longer there then start plugging any other devices you may have back in until the fault returns.