Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Engin Internet Phone 121, Engin Internet Phone 221, Linksys Router, Netgear Voice Adaptor and Engin Softphone. Click the links to learn how to set up this feature for your product.

When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Engin Internet Phone 121, Engin Internet Phone 221, Linksys Router, Netgear Voice Adaptor and Engin Softphone. Click the links to learn how to set up this feature for your product.

While you are on a call, the Call Waiting tone (one beep every ten seconds) will advise you of an incoming Call Waiting to be answered.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Linksys Router, Netgear Voice Adaptor and Engin Softphone. Click the links to learn how to set up this feature for your product.

If your telephone has stopped ringing before you have been able to answer it, or if you wish to call the last person you were speaking with, Call Return allows you to automatically dial the last caller's number providing their number has not been blocked from being sent.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Linksys Router, and Engin Softphone. Click the links to learn how to set up this feature for your product.

While on a call, you can dial in a third party and have a 3-way conversation.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Linksys Router, Netgear Voice Adaptor and Engin Softphone. Click the links to learn how to set up this feature for your product.

Engin allows you to store up to eight phone numbers for Speed Dialling at the press of two buttons. Make life easier by presetting emergency numbers and frequently dialled numbers.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Engin Internet Phone 121, Engin Internet Phone 221, Linksys Router, and Engin Softphone. Click the links to learn how to set up this feature for your product.

If you do not wish for your last caller to be able to ring your telephone again, you can block the caller's number providing their number has not been blocked from being sent.

The telephone number of your last call can be blocked wether you answered the call, did not answer the call or the call was diverted toy our Voicemail. Block last call either gives the caller a busy tone, or diverts to your Voicemail if this is active.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Linksys Router, and Engin Softphone. Click the links to learn how to set up this feature for your product.

If you do not wish to speak to a caller whose caller ID information is not available, you can block your phone from these anonymous callers.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Linksys Router, and Engin Softphone. Click the links to learn how to set up this feature for your product.

If you do not wish to be disturbed, however require your phone to continue charging on the base, Do Not Disturb wither gives callers a busy tone or diverts to your Voicemail if it is active.

This feature is available on the Voice Box 1, Voice Box 2, Voice Box 3102, Voice Box 3, Linksys Router, and Engin Softphone. Click the links to learn how to set up this feature for your product.

Anywhere Connect allows you to dial into your Engin Voice Box from an outside line (eg another landline or a mobile) and receive a dial tone from your Engin service. You can then make a cheap call to anywhere in the world.

This feature is available on the Voice Box 2, and Voice Box 3102, click the links to learn how to set up this feature for your product.

Note: To use Anywhere Connect you will need to have 'Calling Number Display' activated on your PSTN landline service. You may need to contact your PSTN landline service provider to have this activated.

This feature means your product will automatically fallback to your PSTN landline when needed (but only if it is plugged into your PSTN wall socket).

Switchback is a feature that is pre-activated on the Voice Box 2, Engin Voice Box 3102, Voice Box 3, Engin Internet Phone 121, and Engin internet phone 221.

This function will occur automatically in any of the following situations:

• Power outage
• Your ISP (Internet Service Provider) goes down
• Your VoIP (Engin) service is interrupted

When this feature is in use, you will be able to automatically make outgoing calls using the same telephone that you would usually use for VoIP calls. To use this feature you will need to retain your PSTN phone service. Please remember that when your Switchback feature is activated then you will be charged for that call by your PSTN phone provider.

Landline Ring Through connects your existing landline telephone number to your new Engin product. This allows you to keep your existing telephone number in use, so when someone calls it your phone will ring as normal. You can therefore use the one telephone to answer calls to both your existing landline number and your new Engin number.

Landline Ring Through is a feature that is pre-activated on the Voice Box 2, Voice Box 3102, Voice Box 3, Engin Internet Phone 121, and Engin Internet Phone 221.

PSTN Dialling is the option to make an outbound call from your PSTN line rather than your Engin line.

This feature is available on the Voice Box 3, Engin Internet Phone 121, and Engin Internet Phone 221; click the links to learn how to use this feature for your product.

This feature does not require activation. Provided your telephone has a Call Line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

To activate Call Waiting for all calls:

1. Wait for dial tone
2. Press *56
3. Wait for dial tone

To de-activate Call Waiting for all calls:

1. Wait for dial tone
2. Press *57
3. Wait for dial tone

To automatically dial the last caller's number:

1. Wait for dial tone
2. Press *69

To dial in a 3rd party while on an active call:

1. Press 'call end' button
2. Press 'talk' button
3. Dial phone number for 3rd party
4. Press 'call end' button
5. Press 'talk' button

To program a Speed Dial phone number:

1. Wait for dial tone
2. Press *74
3. Assign memory button (2-9)
4. Dial phone number for memory
5. Press #
6. Activation will be confirmed by two short bursts of tone.

To make a Speed Dial call:

1. Wait for dial tone
2. Press memory button (2-9)
3. Press #

To Block Last Caller:

1. Wait for dial tone
2. Press *60
3. Wait for dial tone

To unblock Last Caller:

1. Wait for dial tone
2. Press *80
3. Wait for dial tone

To Block Anonymous calls:

1. Wait for dial tone
2. Press *77
3. Wait for dial tone

To unblock Anonymous calls:

1. Wait for dial tone
2. Press *87
3. Wait for dial tone

To activate Do Not Disturb:

1. Wait for dial tone
2. Press *78
3. Activation will be confirmed with five short bursts of tone

To deactivate Do Not Disturb:

1. Wait for dial tone
2. Press *79
3. Activation will be confirmed with five short bursts of tone

The Voice Box 2 has all the Engin features plus several additional features including:

• Call Waiting
• Call Return
• 3-way Call
• Speed Dial
• Block Last Caller
• Block Anonymous caller
• Do Not Disturb
• Anywhere Connect
• Switchback
• Landline Ring Through

This feature does not require activation. Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

To activate Call Waiting for all calls:

1. Wait for dial tone
2. Press *56
3. Wait for dial tone

To de-activate Call Waiting for all calls:

1. Wait for dial tone
2. Press *57
3. Wait for dial tone

To automatically dial the last caller's number:

1. Wait for dial tone
2. Press *69

To dial in a 3rd party while on an active call:

1. Press 'call end' button
2. Press 'talk' button
3. Dial phone number for 3rd party
4. Press 'call end' button
5. Press 'talk' button

To program a Speed Dial phone number:

1. Wait for dial tone
2. Press *74
3. Assign memory button (2-9)
4. Dial phone number for memory
5. Press #
6. Activation will be confirmed by two short bursts of tone.

To make a Speed Dial call:

1. Wait for dial tone
2. Press memory button (2-9)
3. Press #

To Block Last Caller:

1. Wait for dial tone
2. Press *60
3. Wait for dial tone

To unblock Last Caller:

1. Wait for dial tone
2. Press *80
3. Wait for dial tone

To Block Anonymous calls:

1. Wait for dial tone
2. Press *77
3. Wait for dial tone

To unblock Anonymous calls:

1. Wait for dial tone
2. Press *87
3. Wait for dial tone

To activate Do Not Disturb:

 

1. Wait for dial tone
2. Press *78
3. Activation will be confirmed with five short bursts of tone

To deactivate Do Not Disturb:

1. Wait for dial tone
2. Press *79
3. Activation will be confirmed with five short bursts of tone

engin no longer support this feature.

Switchback is a feature that is pre-activated on your Voice Box 2. However, you will need to ensure that the Voice Box 2 is set-up correctly and connected to your landline wall socket.

Switchback allows you Voice Box 2 to revert back to your existing PSTN landline service to make outgoing telephone calls. This will occur when any of the following happens:

• There is a power outage
• Your Internet service is interrupted
• Your Engin service is interrupted

This means that the telephone handset connected to your Voice Box 2 should always be available to make outgoing calls. Please allow approximately 5 seconds for your Voice Box 2 to revert to your landline service in the event of an outage.

Note: To avoid confusion, the Engin service has a different dial tone (continuous uninterrupted tone) to your PSTN service. Please listen for the Engin dial tone before making a call if you wish to avoid additional charges from your existing PSTN service provider.

If your Voice Box 2 is plugged into a normal PSTN port then you will be able to tell when Switchback is active by a difference in dial tones.

The Voice Box 2 has a different sounding dial tone, which is a flat constant tone. If Switchback is active then you will hear your normal dial tone.

If you try and make a call approximately 3-5 seconds after your Internet or voice service has gone down you may receive a busy tone, you will need to hang up and redial.

Landline Ring Through is a feature that is pre-activated on your Voice Box 2. However, you will need to ensure that the Voice Box 2 is set-up correctly and connected to your landline wall socket.

Landline Ring Through connects your existing landline telephone number with your Voice Box 2. This means if someone rings your existing landline PSTN phone number, then the phone that is connected to your Voice Box 2 will ring.

You can therefore use the one telephone to answer calls from both your existing landline telephone number as well as your new Engin phone number.

The Voice Box 3102 has the following included features: Call Waiting, 3-Way Calling, Caller ID, Block Caller ID, Block Anonymous Calls, Block Last Call, Call Return, Call Forwarding, Call Screening, Turbo Dialling, Voicemail, V-mail, Switchback and Landline Ring Through.

This feature does not require activation. Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

To activate Call Waiting for all calls:

1. Wait for dial tone
2. Press *56
3. Wait for dial tone

To de-activate Call Waiting for all calls:

1. Wait for dial tone
2. Press *57
3. Wait for dial tone

To automatically dial the last caller's number:

1. Wait for dial tone
2. Press *69

To dial in a 3rd party while on an active call:

1. Press 'call end' button
2. Press 'talk' button
3. Dial phone number for 3rd party
4. Press 'call end' button
5. Press 'talk' button

To program a Speed Dial phone number:

1. Wait for dial tone
2. Press *74
3. Assign memory button (2-9)
4. Dial phone number for memory
5. Press #
6. Activation will be confirmed by two short bursts of tone.

To make a Speed Dial call:

1. Wait for dial tone
2. Press memory button (2-9)
3. Press #

To Block Last Caller:

1. Wait for dial tone
2. Press *60
3. Wait for dial tone

To unblock Last Caller:

1. Wait for dial tone
2. Press *80
3. Wait for dial tone

To Block Anonymous calls:

1. Wait for dial tone
2. Press *77
3. Wait for dial tone

To unblock Anonymous calls:

1. Wait for dial tone
2. Press *87
3. Wait for dial tone

To activate Do Not Disturb:

1. Wait for dial tone
2. Press *78
3. Activation will be confirmed with five short bursts of tone

To deactivate Do Not Disturb:

1. Wait for dial tone
2. Press *79
3. Activation will be confirmed with five short bursts of tone

To activate Anywhere Connect with PIN verification:

1. Log-in to customer self-care, go to features section
2. Select Voice Box 3102 advanced features
3. Ensure the box next to Anywhere Connect is ticked
4. Ensure there are no phone numbers entered in spaces provided
5. Select save

Note: To use Anywhere Connect you will need to have 'Calling Number Display' activated on your PSTN landline service. You may need to contact your PSTN landline service provider to have this activated.

To activate Anywhere Connect with phone number verification:

1. Log-in to customer self-care, go to features section
2. Select Voice Box 3102 advanced features
3. Ensure the box next to Anywhere Connect is ticked
4. Enter the complete 10 digit phone numbers into the spaces provided (these will be the phone numbers that you will be calling from to use this service). Note: You cannot enter a phone number that does not send 'calling line ID' (i.e. private numbers).
5. Tick PIN if you require a PIN as well as the phone number verification.
6. Select save

Note: To use Anywhere Connect you will need to have 'Calling Number Display' activated on your PSTN landline service. You may need to contact your PSTN landline service provider to have this activated.

To make a call using Anywhere Connect with PIN verification:

1. Dial your PSTN home phone number
2. Wait for PSTN to stop ringing
3. Enter account PIN number after you hear 3 beeps
4. Press #
5. Wait for dial tone
6. Dial desired number

To make a call using Anywhere Connect with phone number verification:

1. Dial your PSTN home phone number
2. Wait for PSTN to stop ringing
3. Wait for dial tone
4. Dial desired number

Switchback is a feature that is pre-activated on your Voice Box 3102. However, you will need to ensure that the Voice Box 3102 is set-up correctly and connected to your landline wall socket.

Switchback allows you Voice Box 3102 to revert back to your existing PSTN landline service to make outgoing telephone calls. This will occur when any of the following happens:

• There is a power outage
• Your Internet service is interrupted
• Your Engin service is interrupted

This means that the telephone handset connected to your Voice Box 3102 should always be available to make outgoing calls. Please allow approximately 5 seconds for your Voice Box 3102 to revert to your landline service in the event of an outage.

To avoid confusion, the Engin service has a different dial tone (continuous uninterrupted tone) to your PSTN service. Please listen for the Engin dial tone before making a call if you wish to avoid additional charges from your existing PSTN service provider.

If you try and make a call approximately 3-5 seconds after your internet or voice service has gone down you may receive a busy tone. You will need to hang up and redial.

Landline Ring Through is a feature that is pre-activated on your Voice Box 3102. However, you will need to ensure that the Voice Box 3102 is set-up correctly and connected to your landline wall socket.

Landline Ring Through connects your existing landline telephone number with your Voice Box 3102. This means if someone rings your existing landline PSTN phone number, then the phone that is connected to your Voice Box 3102 will ring.

You can therefore use the one telephone to answer calls from both your existing landline telephone number as well as your new Engin phone number.

The Voice Box 3 supports the following features: Turbo-dialling, CLI, CND, Block Caller ID, Call Waiting, Call Return, 3-way Call, Speed Dial, Switchback, Landline Ring Through, PSTN Dialling, Voicemail, Fax, Call forwarding, Call screening, and Direct-group dialling.

This feature does not require activation. Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

To activate Call Waiting:

1. Wait for dial tone
2. Press *56
3. Wait for dial tone

To deactivate Call Waiting:

1. Wait for dial tone
2. Press *57
3. Wait for dial tone

To automatically dial the last caller's number:

1. Wait for dial tone
2. Dial *69

To dial in a 3rd party while on an active call:

1. Press 'call end' button
2. Press 'talk' button
3. Dial phone number for 3rd party
4. Press 'call end' button
5. Press 'talk' button

Switchback is a feature that is pre-activated on your Voice Box 3. However, you will need to ensure that the Voice Box 3 is set up correctly and connected to your landline wall socket.

Switchback allows your Voice Box 3 to revert back to your existing PSTN Landline service to make outgoing telephone calls.

This will occur if one of the following happens:

• There is a power outage
• Your Internet Service Provider (ISP) goes down
• Your VoIP Service Provider (VSP) goes down.

This means that the telephone handset connected through your Voice Box 3 should always be available to make outgoing calls. Please allow approximately 5 seconds for your Voice Box 3 to revert to your Landline service in the event of an outage.

Tip: If you do not have an outage and you still wish to make a call through your PSTN/landline you can do this by pressing the star (*) button on your telephone handset. Simply lift the receiver, press star (*), wait until you hear a new dial tone (approximately 2-3 seconds), then dial the phone number.

Landline Ring Through is a feature that is pre-activated on your Voice Box 3. However, you will need to ensure that the Voice Box 3 is set up correctly and connected to your Landline wall socket.

Landline Ring Through connects your existing landline telephone number with the Voice Box 3. This means if someone rings your existing landline PSTN phone number then the phone that is connected to your Voice Box 3 will ring. You can therefore use the one telephone to answer calls from both your existing landline telephone number as well as your new Engin phone number.

Important: To avoid confusion you can distinguish between your PSTN and Engin service by referring to the display panel located on the front of your Voice Box 3. When Engin is active the Phone 1 or Phone 2 display will flash green on the front of your device. When your PSTN service is active the PSTN symbol and the phone 1/phone 2 display will flash green. Please check the display panel before making a call to avoid additional charges from your existing phone carrier.

If you do not have an outage and you still wish to make a call through your PSTN/landline you can do this by pressing the star (*) button on your telephone handset. Simply lift the receiver, press star (*), wait until you hear a new dial tone (approximately 2-3 seconds), then dial the phone number.

The Internet Phone 121 supports the following features: Speakerphone, Phonebook, Ring Melody Selection, Turbo-dialling, CLI, CND, Block Caller ID, Speed Dial, Switchback, Landline Ring Through, PSTN Dialling, Voicemail, Call forwarding, Call screening, and Direct-group dialling.

This feature does not require activation. Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

Switchback is a feature that is pre-activated on your Internet Phone 121. However, you will need to ensure that Internet Phone 121 is set up correctly and connected to your landline wall socket.

Switchback allows your Internet Phone 121 to revert back to your existing PSTN Landline service to make outgoing telephone calls.

This will occur if one of the following happens:

• There is a power outage
• Your Internet Service Provider (ISP) goes down
• Your VoIP Service Provider (VSP) goes down.

This means that your Internet Phone 121 should always be available to make outgoing calls. Please allow approximately 5 seconds for your Internet Phone 121 to revert to your Landline service in the event of an outage.

Landline Ring Through is a feature that is pre-activated on your Internet Phone 121. However, you will need to ensure that the Internet Phone 121 is set up correctly and connected to your Landline wall socket.

Landline Ring Through connects your existing landline telephone number with the Internet Phone 121. This means if someone rings your existing landline PSTN phone number then your Internet Phone 121 will ring. You can therefore answer calls from both your existing landline telephone number as well as your new Engin phone number.

To make a call from your landline press the green call button followed by the recall button to switch from your Engin line to your landline. The symbol EXT PSTN will appear on the display within 1~2 seconds to confirm you are using your landline service. Then dial the telephone number to make the call.

The Internet Phone 221 supports the following features: Speakerphone, Phonebook, Ring Melody Selection, Turbo-dialling, CLI, CND, Block Caller ID, Speed Dial, Switchback, Landline Ring Through, PSTN Dialling, Voicemail, Call forwarding, Call screening, and Direct-group dialling.

To use speakerphone on Engin calls, press and hold down the green IP button. To use speakerphone on landline calls press and hold down the small green button.

This feature does not require activation. Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

The phonebook is used to store names and telephone numbers. Numbers stored in the phonebook can be dialled with fewer keystrokes (speed dialling). Up to 100 names and numbers can be stored. To dial a number from the phonebook scroll through until you find the desired name/number and then press the call button.

Switchback is a feature that is pre-activated on your Internet Phone 221. However, you will need to ensure that Internet Phone 221 is set up correctly and connected to your landline wall socket.

Switchback allows your Internet Phone 221 to revert back to your existing PSTN Landline service to make outgoing telephone calls.

This will occur if one of the following happens:

• There is a power outage
• Your Internet Service Provider (ISP) goes down
• Your VoIP Service Provider (VSP) goes down.

This means that your Internet Phone 221should always be available to make outgoing calls. Please allow approximately 5 seconds for your Internet Phone 221 to revert to your Landline service in the event of an outage.

Landline Ring Through is a feature that is pre-activated on your Internet Phone 221. However, you will need to ensure that the Internet Phone 221 is set up correctly and connected to your Landline wall socket.

Landline Ring Through connects your existing landline telephone number with the Internet Phone 221. This means if someone rings your existing landline PSTN phone number then your Internet Phone 221 will ring. You can therefore answer calls from both your existing landline telephone number as well as your new Engin phone number.

To make a call from your landline number simply dial the number and press the small green telephone button.

For more information on the Engin Internet Phone please refer to the User Guide.

The Linksys Router supports the following features: Turbo-dialling, CLI, CND, Block Caller ID, Call Waiting, Call Return, 3-way Call, Speed Dial, Block Last Caller, Block Anonymous, Voicemail, Call forwarding, Call screening, and Direct-group dialling.

This feature does not require activation. Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

To activate Call Waiting for all calls:

1. Wait for dial tone
2. Press *56
3. Wait for dial tone

To de-activate Call Waiting for all calls:

1. Wait for dial tone
2. Press *57
3. Wait for dial tone

To automatically dial the last caller's number:

1. Wait for dial tone
2. Press *69

To dial in a 3rd party while on an active call:

1. Press 'call end' button
2. Press 'talk' button
3. Dial phone number for 3rd party
4. Press 'call end' button
5. Press 'talk' button

To program a Speed Dial phone number:

1. Wait for dial tone
2. Press *74
3. Assign memory button (2-9)
4. Dial phone number for memory
5. Press #
6. Activation will be confirmed by two short bursts of tone.

To make a Speed Dial call:

1. Wait for dial tone
2. Press memory button (2-9)
3. Press #

To Block Last Caller:

 

1. Wait for dial tone
2. Press *60
3. Wait for dial tone

To unblock Last Caller:

1. Wait for dial tone
2. Press *80
3. Wait for dial tone

To Block Anonymous calls:

1. Wait for dial tone
2. Press *77
3. Wait for dial tone

To unblock Anonymous calls:

1. Wait for dial tone
2. Press *87
3. Wait for dial tone

To activate Do Not Disturb:

 

1. Wait for dial tone
2. Press *78
3. Activation will be confirmed with five short bursts of tone

To deactivate Do Not Disturb:

1. Wait for dial tone
2. Press *79
3. Activation will be confirmed with five short bursts of tone

The Netgear Voice Adaptor supports the following features: Turbo-dialling, CLI, CND, Block Caller ID, Call Waiting, 3-way Call, Voicemail, Call forwarding, Call screening, and Direct-group dialling.

To Block Caller ID when making a phone call you will need to dial 1831 before the telephone number that you are dialling.

This feature does not require activation. Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

The call waiting service is automatically enabled as the factory default setting. While you are on a call, the call waiting tone (one beep every 10 seconds) will advise you of an incoming call waiting to be answered.

To dial in a 3rd party while on an active call:

1. Press 'call end' button
2. Press 'talk' button
3. Dial phone number for 3rd party
4. Press 'call end' button
5. Press 'talk' button

The Softphone has 5 extra phone lines, Line hold, redial, Caller ID, call timer, Mute functionality, microphone and speaker calibration and adjustment, recent call list, phonebook, Call Transfer, Call Conferencing, Do Not Disturb, Call Ignore, Auto Answer, and Voicemail functionality. For further information on how to use Softphone features please refer to the Softphone User Guide.

Engin telephone features will not work on your Softphone. However, all of the Engin Call Forwarding Features will work on your Softphone.

To use the phonebook on the click the arrow located to the right of the screen to display the Calls and Contacts Drawer. Click 'New Entry' to add a contact and fill in the appropriate details. To dial a number that is stored in your phonebook, simply highlight the contact and select the green dial button on your Softphone. You can also dial a contact from your phone book by selecting their Speed Dial number.

To exit from the telephone you need to click on the 'X' button. This will allow you to exit from the phone but leave it running in the system tray so you can still receive calls. To completely exit from the application, right click on the icon in the system tray and select exit.

Access your recent calls by clicking the Calls and Contacts Drawer button. Then you can choose between received calls or dialled numbers. Your Softphone will store up to 50 dialled and received calls.

The red bar on the left is used to adjust your microphone level. If this is set to low the person on the other end may not be able to hear you. If it is set to high then the person on the other end may experience an echo type effect.

The green bar on your right is used to adjust speaker level. Use this function to adjust the volume of a call.

The Softphone will display the numbers 1 through to 6 beneath the screen. These numbers represent the different phone lines that are available for use.

DND is to activate and deactivate Do Not Disturb. AA is to activate and deactivate Auto Answer. AC is to activate and deactivate Auto Conference.

Yes, Voicemail will work on the Softphone. You will need to call customer service on 1300 305 000 to have it set up.

Note: If you are experiencing difficulties with your Voicemail please make sure you have the following setting selected. Right click and select 'menu' then 'advanced system settings' then 'DTMF settings' then 'DTMF force send inband' and then select 'yes'.

This feature does not require activation. Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.

This feature does not require activation. When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID, and provided your number is not set to private.

While you are on a call, the Call Waiting tone will advise you of an incoming Call Waiting to be answered. This will be displayed on the screen and the corresponding phone line will be highlighted yellow. The Call Waiting service is automatically enabled as the default setting.

To answer an incoming call while on a call, select the line that is highlighted. To go back to the other call, select the line that is highlighted red.

To dial in a 3rd party on an active call:

1. Select another line to place caller on hold
2. Dial phone number then press ENTER (or accept a call from another party)
3. Select CONFERENCE

1. Conference call is in progress
2. Select CONFERENCE
3. Select available line to initiate a call (or accept a call from another party)
4. Select CONFERENCE

To activate auto conference select AC. Once Auto Conference has been selected both incoming and outgoing calls will automatically join a conference call when answered.

To remove the Auto Conference feature, re-select the AC feature button.

To activate Do Not Disturb on your Engin Softphone simply select DND.

To deactivate Do Not Disturb on your Engin Softphone simply select DND.